HOW LONG DO I HAVE TO RETURN THE PRODUCT?
30 days from the arrival date.
WHEN WILL I RECEIVE MY CREDIT?
Once the product is returned to our warehouse, you will be credited to the original form of payment used within 7-10 business days. If you purchased using a gift card or store credit, you will receive store credit.
IS THERE A RETURN FEE?
In most cases, a shipping, handling and processing fee of $14.95 will be deducted from your refund. Exceptions may apply if the product arrived damaged, or if the return is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return fee. An additional $20 restocking fee may also be deducted from your refund in certain cases.
WHAT PRODUCTS CAN I RETURN?
We can take back unused, unopened products that are in sellable condition, in the same condition you received, within 30 days of arrival date. If you purchased under wholesale terms, returns are not possible. Shipping costs are also non-refundable.
WHAT ABOUT THE TASTE GUARANTEE ON EVERPUP AND NUTROCEPT?
If you are taking advantage of the 100% Taste Guarantee on EverPup or Nutrocept, we will take back an open jar (even empty), as long as you give us a copy of your original receipt, and you have not taken advantage of the guarantee in the past.
CAN I EXCHANGE PRODUCTS?
If you were shipped the incorrect product, we will of course ship out the correct product to you. Please email us at cs@functionalnutriments.com with the order number and a description of the problem.
WHAT IF MY PRODUCT ARRIVED DAMAGED?
If the lid, seal, or label is damaged please contact us right away so we can correct that for you. Please email us at cs@functionalnutriments.com with the order number and a description of the problem.
WHAT ABOUT EXPIRED PRODUCTS IF I AM A WHOLESALER?
If you are a wholesaler and have expired product, please send an email to us at cs@functionalnutriments.com and inquire about making an exchange.
WHAT ABOUT INTERNATIONAL RETURNS?
If you are returning from a non-U.S. address, please send us an email at cs@functionalnutriments.com to start the return process. Please include your order number, the date of purchase, and what exact items you want to return.
WHAT IF MY ORDER GETS HELD AT CUSTOMS?
At Functional Nutriments, we take great pride in serving our valued customers worldwide, and we understand the importance of a seamless shopping experience. However, it is crucial to acknowledge that international orders may occasionally encounter customs-related delays. While we make every effort to collaborate closely with our trusted fulfillment partners and carriers to ensure that all international orders comply with customs regulations, there are instances when orders may be held at customs, despite our best endeavors.
Regrettably, we are unable to issue refunds for orders detained at customs for any reason. We wish to emphasize that such occurrences are infrequent, and most international orders arrive without any complications. Nevertheless, it is our duty to inform you of this possibility so that you can make an informed decision when placing your order. We are committed to providing exceptional products and services, and your satisfaction remains our top priority.
